Insights
Operations lessons from 15 years of scaling businesses. The patterns that separate companies that scale from companies that stall. And occasionally, where technology actually helps. No theory. No hype. Just what I'd tell you over coffee.
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You're Multiplying the Wrong Thing
This week's AI headlines call it a 'force multiplier', but for ops-heavy businesses, that's only good news if the force you're multiplying is clean.
The All-in-One Trap and the Stolen Hour: What This Week's AI News Actually Means for Your Operations
Three new AI platforms launched this week promising to automate everything at once — and Goldman Sachs says AI is already saving workers an hour a day. Here's why both headlines should make ops-heavy business owners pause before acting.
AI Said It Would Save You Time. So Why Is Everyone Working More?
New data shows AI is expanding the workweek by 40%, and for ops-heavy businesses, there's a structural reason why speed without process just creates more volume, not less chaos.
Why Most AI Projects Fail Before They Start
The pattern I see in every operations-heavy business that tries to 'add AI' without understanding where it actually fits. And what to do instead.